Welcome to intimatelybrand.com (the “Website”). These Terms and Conditions (“Terms”) govern your access to and use of our Website, which provides information about Intimately by Free People intimate apparel, lingerie, dresses, sleepwear, and related clothing products. By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.
Usage Agreement
These Terms constitute a legally binding agreement between you (the “User” or “you”) and intimatelybrand.com, operated at 5000 South Broad Street, Philadelphia, PA 19112 (collectively referred to as “we,” “us,” or “our”). This Website serves as an informational platform showcasing the Intimately collection, including seamless bralettes, lace camisoles, slip dresses, bodysuits, bed jackets, cardigans, rompers, sleepwear, and related intimate apparel designed for fashion-forward young adults seeking comfort and style.
By browsing our Website, clicking any links, viewing product descriptions, reading blog articles, submitting feedback, or engaging with any content or features on intimatelybrand.com, you expressly consent to these Terms and agree to comply with all applicable local, state, national, and international laws and regulations. Your continued use of the Website following any modifications to these Terms constitutes acceptance of those changes.
These Terms apply to all visitors, users, and others who access the Website, whether you are browsing casually, researching products, reading care instructions, or clicking through to third-party retailer websites such as Gem, Revolve, Bloomingdale’s, or Free People direct where Intimately products are sold.
Agreement to Terms
Your use of intimatelybrand.com is conditioned upon your acceptance of and compliance with these Terms. We reserve the right to refuse access to the Website to anyone who violates these Terms or engages in conduct that we, in our sole discretion, determine to be inappropriate or harmful to the Website, our business interests, or other users.
You represent and warrant that you are at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater, and that you possess the legal capacity to enter into these Terms. If you are accessing the Website on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms.
By using this Website, you agree not to use it for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. You agree not to attempt to gain unauthorized access to any portion of the Website, other users’ accounts, or any systems or networks connected to the Website through hacking, password mining, or any other illicit means.
Permitted Use
The Website is provided for informational and personal, non-commercial use only. You may browse the Website, view product images and descriptions, read articles about fabric care and sizing guidance, and access links to authorized retailers where Intimately by Free People products are available for purchase. You may print or download content from the Website solely for your personal reference, provided that you retain all copyright and proprietary notices.
You may not use the Website or its content for any commercial purpose without our prior written consent. Prohibited uses include, but are not limited to: republishing Website content on other websites or platforms; using content for advertising or promotional materials; scraping, data mining, or harvesting content through automated means; framing or embedding our pages within another website; reproducing product descriptions or images for resale or commercial distribution; or using our content to create derivative works or competing platforms.
You agree not to modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Website or any portion thereof. You may not remove, obscure, or alter any copyright notices, trademarks, or other proprietary rights notices displayed on the Website. Any unauthorized use terminates the permission granted by us and may violate copyright, trademark, and other applicable laws, potentially subjecting you to civil and criminal penalties.
Ownership and Copyright
All content on intimatelybrand.com, including but not limited to text, graphics, logos, images, product descriptions, blog articles, care instructions, styling suggestions, design elements, page layouts, compilations, and the overall look and feel of the Website, is the property of intimatelybrand.com, Free People, URBN, or our content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
The Intimately brand, Free People trademarks, and all related logos, product names, and service names are trademarks or registered trademarks of Free People and URBN. These marks may not be used without prior written permission except to identify the products or services of the company. All other trademarks appearing on the Website are the property of their respective owners.
The compilation, arrangement, and presentation of all content on this Website is the exclusive property of intimatelybrand.com and is protected by copyright law. Any unauthorized reproduction, distribution, modification, or public display of copyrighted materials is strictly prohibited and may result in severe civil and criminal penalties.
Product images showcasing items such as the Forever Young Bed Jacket in Peach Pit, Cassie Bodysuit, Seamless Lace Longline Bralette, and other Intimately collection pieces are copyrighted materials. While we encourage you to browse and enjoy these images for personal inspiration, downloading and reusing them for commercial purposes, social media promotion without authorization, or any other unauthorized use is prohibited.
External Websites
The Website contains links to third-party websites and online retailers, including but not limited to Gem, Revolve, Bloomingdale’s, Free People direct, and other authorized sellers where Intimately products can be purchased. These external links are provided solely for your convenience and reference. We do not control, endorse, sponsor, recommend, or assume responsibility for the content, privacy policies, practices, products, services, or opinions expressed on any third-party websites.
When you click on external links and leave intimatelybrand.com, you do so at your own risk. The linked websites are subject to their own terms of use and privacy policies, which may differ substantially from ours. We strongly encourage you to review the terms, conditions, and privacy policies of any third-party website before making purchases, providing personal information, or engaging in transactions.
We make no representations or warranties regarding the accuracy, completeness, reliability, or availability of any third-party website or the products and services offered therein. Any transactions you enter into with third-party retailers, including purchases of Intimately products through Gem, Revolve, or other platforms, are solely between you and that third party. We shall not be liable for any loss or damage arising from your use of external websites or your reliance on information found there.
Links to third-party websites should not be construed as endorsements of those sites or their operators, nor should they be interpreted as approval or certification of the products, services, or information offered. We reserve the right to remove or modify links at any time without notice.
Affiliate Disclosure and Commission
In the interest of full transparency, we disclose that intimatelybrand.com participates in affiliate marketing programs with various retailers, including but not limited to Gem, Revolve, and other authorized sellers of Intimately by Free People products. This means that when you click on certain product links marked “Buy on Gem,” “Buy on Revolve,” or similar call-to-action buttons and subsequently make a purchase on those third-party platforms, we may earn a commission or referral fee at no additional cost to you.
These affiliate relationships help support the operation and maintenance of intimatelybrand.com, allowing us to continue providing valuable content about the Intimately collection, including detailed product descriptions, fabric information, care instructions, sizing guidance, and styling inspiration. Our participation in affiliate programs does not influence our content, product selection, or recommendations. We feature products from the Intimately by Free People line based on their design, quality, comfort, and alignment with our audience’s needs and preferences.
The commission structure varies by retailer and is subject to change based on agreements between intimatelybrand.com and the respective affiliate partners. Commissions typically represent a small percentage of the purchase price and are paid by the retailer, not by you as the consumer. Your purchase price remains the same whether you access the retailer directly or through our affiliate links.
We maintain editorial independence and strive to provide honest, accurate, and helpful information regardless of affiliate relationships. Product descriptions, fabric details, care instructions, and styling suggestions are created based on official product information, customer feedback aggregated from verified purchases, and industry knowledge, not influenced by commission rates or affiliate incentives.
Product Listings and Availability
The product information displayed on intimatelybrand.com, including descriptions, specifications, images, prices, and availability details for items such as the Seamless Lace Longline Bralette ($28.00), Sleeveless Ivory Blouse ($11.50), Lace Button Front Cami ($38.00), Black Turtleneck Jumpsuit ($20.00), Chevron Open Cardigan Duster ($39.95), and Medium Sleepwear Set ($34.99), is provided for informational purposes only and is sourced from manufacturer specifications and authorized retailers.
While we make reasonable efforts to ensure that product information is accurate, complete, and current, we do not warrant the accuracy, reliability, or completeness of any product descriptions, pricing information, sizing details, fabric compositions, care instructions, or availability status. Discrepancies may occur due to timing delays in updates, variations between retailer inventories, manufacturer changes, or technical errors.
Actual product colors may vary from the images displayed on your screen due to differences in monitor settings, lighting conditions during photography, and digital rendering. Products described as “Peach Pit,” “Ivory,” “Black,” or other color designations are subject to individual perception and display technology limitations. We recommend reviewing product details directly on the retailer’s website before making purchase decisions.
Prices listed on intimatelybrand.com reflect the most recent information available at the time of publication but are subject to change without notice. The price range indicators showing that the Clean Slate Tank anchors the collection at $38, most items land between $48, and the Forever Young Bed Jacket marks the top at $78 are approximate and may vary by retailer, season, promotions, or other factors. Always verify current pricing on the retailer’s website before completing your purchase.
Product availability, sizing options, color selections, and inventory levels are determined and controlled by the respective retailers, not by intimatelybrand.com. We cannot guarantee that any product featured on our Website will be in stock, available in your size or preferred color, or available for purchase at the time you attempt to order. Sold-out items, discontinued styles, and seasonal variations are beyond our control.
Submissions and Feedback
We welcome and appreciate feedback, comments, suggestions, ideas, and other communications regarding intimatelybrand.com and the Intimately by Free People collection (“Submissions”). If you contact us via email at [[email protected]], phone at 1-800-454-7219, or through any feedback mechanism provided on the Website, you acknowledge and agree that all Submissions become the property of intimatelybrand.com.
By submitting feedback, comments, or suggestions, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully transferable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit your Submissions in any form, media, or technology now known or later developed, for any purpose including commercial purposes, without compensation or attribution to you.
You represent and warrant that you own or otherwise control all rights to your Submissions, that your Submissions are accurate and truthful, that your Submissions do not violate these Terms or any applicable laws, and that your Submissions will not cause injury to any person or entity. You further agree that your Submissions do not contain confidential or proprietary information and that we have no obligation to keep your Submissions confidential.
We reserve the right, but assume no obligation, to monitor, edit, remove, or refuse to post any Submissions for any reason, including but not limited to Submissions that we determine in our sole discretion to be abusive, defamatory, obscene, fraudulent, deceptive, threatening, harassing, or otherwise objectionable or that violate intellectual property rights or these Terms.
Customer testimonials and feedback referenced on the Website, such as the aggregated statistics showing that 87% of buyers mention soft, comfortable fabric feel, 82% mention true-to-size fit, and 76% mention versatile day-to-night styling, are collected from verified purchases on Revolve, Bloomingdale’s, and Free People direct between January 2023 and December 2024. These testimonials represent individual experiences and may not reflect typical results.
No Warranties
THE WEBSITE AND ALL CONTENT, INFORMATION, PRODUCTS, SERVICES, AND MATERIALS CONTAINED THEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, INTIMATELYBRAND.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Website will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components. We do not warrant that the information provided on the Website is accurate, reliable, complete, or current. We do not warrant that defects will be corrected or that the Website or the servers that make it available are free from harmful components.
We make no warranties or representations regarding the use of the content, information, or materials on the Website in terms of their correctness, accuracy, reliability, or otherwise. You assume all responsibility and risk for your use of the Website, including any reliance on the accuracy, completeness, or usefulness of any content or information available through the Website.
Information regarding fabric care, washing instructions, sizing recommendations, and styling suggestions provided in the care and sizing section are general guidelines based on typical industry standards and manufacturer recommendations. Individual results may vary based on washing machine settings, water temperature variations, detergent types, drying methods, and garment construction. We do not warrant specific outcomes from following care instructions.
Product compatibility, suitability, and performance claims, including statements that rayon drapes beautifully, cotton breathes against skin, and jersey blends with 8% spandex snap back to shape, are general observations and do not constitute warranties or guarantees. Individual experiences with fabric performance, durability, comfort, and appearance may vary based on numerous factors including body type, climate, activity level, and personal preferences.
Liability Limitations
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INTIMATELYBRAND.COM, ITS AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE; ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE; ANY CONTENT OBTAINED FROM THE WEBSITE; OR UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
We shall not be liable for any damages arising from purchases made through third-party retailers linked from our Website, including but not limited to issues related to product quality, sizing errors, shipping delays, damaged goods, incorrect orders, returns, refunds, customer service disputes, or any other transaction-related problems. Your recourse for such issues is directly with the retailer where you made your purchase.
We shall not be liable for any damages resulting from reliance on product information, pricing, availability, fabric descriptions, care instructions, sizing guidance, or styling suggestions provided on the Website. While we strive to provide accurate and helpful information, ultimate responsibility for purchase decisions and product satisfaction rests with you and the retailer from whom you purchase.
Our aggregate liability to you for all claims arising from or related to your use of the Website shall not exceed the amount of fifty dollars ($50.00) or the amount you paid to access the Website, whichever is less. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
The limitations and exclusions in this section apply regardless of the theory of liability, whether based on warranty, contract, statute, tort (including negligence), or otherwise, and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability; in such jurisdictions, these limitations and exclusions may not apply to you.
User Indemnification
You agree to defend, indemnify, and hold harmless intimatelybrand.com, its affiliates, Free People, URBN, and their respective officers, directors, employees, agents, licensors, suppliers, and partners from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney’s fees) arising from: (a) your use of and access to the Website; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, trademark, trade secret, or other property or privacy right; (d) any claim that your Submissions caused damage to a third party; or (e) any content you submit, post, or transmit through the Website.
This indemnification obligation will survive the termination of these Terms and your use of the Website. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses. You shall not settle any claim subject to this indemnification provision without our prior written consent.
Privacy Policy
Your privacy is important to us. Our collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to our collection and use of personal information as outlined in our Privacy Policy.
We may collect information such as your IP address, browser type, device information, pages viewed, time spent on pages, links clicked, and referring website addresses. If you contact us via email or phone, we may collect your name, email address, phone number, and the content of your communications. This information helps us understand how visitors use the Website, improve user experience, and respond to inquiries.
We implement reasonable security measures to protect information collected through the Website. However, no data transmission over the internet or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share information with service providers who assist in operating our Website, conducting our business, or serving our users, provided those parties agree to keep this information confidential.
Modifications
We reserve the right to modify, amend, update, or discontinue these Terms at any time without prior notice. Changes become effective immediately upon posting to the Website. The “Last Updated” date at the top of this page indicates when these Terms were most recently revised. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of and agreement to the changes.
We may also modify, suspend, or discontinue any aspect of the Website, including features, content, availability, or access, at any time without notice or liability. We may impose limits on certain features or restrict access to parts or all of the Website without notice or liability.
It is your responsibility to review these Terms periodically to stay informed of updates. If you do not agree to the modified Terms, you must stop using the Website immediately. Material changes may be communicated through a notice on the Website homepage, but we are not obligated to provide individual notification of changes.
We may update product information, pricing, availability, images, descriptions, care instructions, sizing guidance, and other content on the Website at any time to reflect changes from manufacturers, retailers, or our own research and analysis. Such updates do not constitute modifications requiring notice under this section.
Access Termination
We reserve the right to terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including but not limited to your breach of these Terms. Upon termination, your right to use the Website will cease immediately.
Grounds for termination include but are not limited to: violation of these Terms; providing false or misleading information; engaging in fraudulent activity; attempting to gain unauthorized access to the Website or related systems; using automated tools to scrape or harvest content; interfering with other users’ access or enjoyment of the Website; engaging in conduct we determine to be harmful or inappropriate; or any other conduct that we, in our sole discretion, deem to be objectionable or harmful to our business interests.
All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability. Termination of your access does not relieve you of any obligations incurred prior to termination.
Legal Jurisdiction
These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania and the United States of America, without regard to conflict of law provisions. Any legal action or proceeding arising under these Terms or relating to the Website shall be brought exclusively in the federal or state courts located in Philadelphia County, Pennsylvania, and you hereby consent to personal jurisdiction and venue in such courts.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely achieves the intent and economic effect of the original provision.
Severability Clause
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.
In the event that any provision is determined to be unenforceable, you agree that the court making such determination shall have the authority to modify the provision to the minimum extent necessary to make it enforceable while preserving the original intent of the parties. If such modification is not possible, the provision shall be severed from these Terms without affecting the enforceability of the remaining provisions.
Questions About These Terms
If you have questions, comments, or concerns about these Terms and Conditions, please contact us using the information below:
intimatelybrand.com
5000 South Broad Street
Philadelphia, PA 19112
Phone: 1-800-454-7219
Email: [[email protected]]